1. Information We Collect

Depending on how you use our website, we may collect:

• Contact information: Your name, email address, telephone number and billing or shipping address.
• Order information: Products purchased, quantities, order history, delivery details and transaction status.
• Account information: Login details and preferences if you create an account.
• Communications: Messages, enquiries and information you provide when contacting our support team.
• Technical information: IP address, browser type, device information and website usage data, where collected.

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders for kilts, tartans, clothing and accessories.
• Arrange shipping, delivery and order-related communications.
• Respond to customer questions and provide support.
• Process payments, prevent fraud and protect our store.
• Maintain, troubleshoot and improve our website and shopping experience.
• Meet applicable legal, tax and accounting requirements.
• Send promotional messages where permitted and, when required, with your consent.

3. Payments and Payment Security

Payments are handled through the payment methods and payment service providers offered at checkout. Those providers may process your payment information under their own privacy and security policies.

We do not ask you to send complete payment card details or security codes through ordinary email or WhatsApp. The payment information we can access depends on the payment provider and the configuration of our store.

4. Sharing Your Information

We do not sell your personal information for money. We may share information when necessary with trusted service providers that help operate our business, such as:

• Payment processors and fraud-prevention services.
• Shipping, delivery and fulfilment providers.
• Website hosting, ecommerce and technical support providers.
• Analytics or marketing providers, where used and permitted.
• Authorities or other parties when required by law or necessary to protect legal rights.

Service providers should receive only the information reasonably needed for their role, subject to applicable requirements and agreements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the shopping cart working, remember preferences, maintain website security and understand site usage. Certain third-party tools may also use these technologies.

You can manage cookies through your browser settings. Where required, we will provide appropriate choices for non-essential cookies. Disabling certain cookies may affect website features.

6. Shipping and Delivery Information

To fulfil an order, we may share the recipient’s name, delivery address, contact details and necessary order information with the relevant shipping or fulfilment provider. This information is used to arrange delivery, resolve delivery issues and provide order updates.

7. Data Security

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer service, maintain business records, resolve disputes and meet legal obligations. Retention periods depend on the type of information and the reason it was collected.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to your personal information, correct inaccurate details, request deletion, object to certain processing, or withdraw consent where processing is based on consent.

You may also opt out of promotional emails using the unsubscribe option provided in those messages. Contact us to submit a privacy request. We may need to verify your identity before responding.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites have their own privacy practices, and we are not responsible for their policies or content. Please review their privacy notices before sharing personal information with them.

11. Children’s Privacy

Our online store is not intended to knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has provided us with personal information in appropriately, please contact us so we can review the situation and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or legal requirements change. Any revised version will be published on this page with an updated effective date where appropriate. Please review this page periodically.